People form impressions of their dialogue partners, be they other people or machines, based on cues drawn from their communicative style. Recent work has suggested that the gulf between people's expectations and the reality of CUI interaction widens when these impressions are misaligned with the actual capabilities of conversational user interfaces (CUIs). This has led some to rally against a perceived overriding concern for naturalness, calling instead for more representative, or appropriate communicative cues. Indeed, some have argued for a move away from naturalness as a goal for CUI design and communication. We contend that naturalness need not be abandoned, if we instead aim for ecologically grounded design. We also suggest a way this might be achieved and call on CUI designers to embrace incompetence! By letting CUIs express uncertainty and embarrassment through ecologically valid and appropriate cues that are ubiquitous in human communication - CUI designers can achieve more appropriate communication without turning away from naturalness entirely.
翻译:人们对对话伙伴的印象,不管是其他人还是机器,都是基于其交流风格的提示。最近的工作表明,当人们的期望与统一股互动的现实之间的鸿沟与对话用户界面(CUIs)的实际能力不相符时,人们的期望与现实之间的鸿沟就会扩大。这导致一些人反对对自然的高度关注,而呼吁更具代表性或适当的交流提示。事实上,有些人主张从自然中移开作为统一股设计和沟通的一个目标。我们主张,如果我们以生态为基础的设计为目标,自然就不必被抛弃。我们还提出可能实现的方法,并呼吁统一股设计师接受无能!让统一股通过在人类交流中无处不在的生态有效和适当的提示表达不确定性和尴尬性。 统一股设计师可以在不完全脱离自然特性的情况下实现更适当的沟通。