Case Management has been gradually evolving to support Knowledge-intensive business process management, which resulted in developing different modeling languages, e.g., Declare, Dynamic Condition Response (DCR), and Case Management Model and Notation (CMMN). A language will die if users do not accept and use it in practice - similar to extinct human languages. Thus, it is important to evaluate how users perceive languages to determine if there is a need for improvement. Although some studies have investigated how the process designers perceived Declare and DCR, there is a lack of research on how they perceive CMMN. Therefore, this study investigates how the process designers perceive the usefulness and ease of use of CMMN and DCR based on the Technology Acceptance Model. DCR is included to enable comparing the study result with previous ones. The study is performed by educating master level students with these languages over eight weeks by giving feedback on their assignments to reduce perceptions biases. The students' perceptions are collected through questionnaires before and after sending feedback on their final practice in the exam. Thus, the result shows how the perception of participants can change by receiving feedback - despite being well trained. The reliability of responses is tested using Cronbach's alpha, and the result indicates that both languages have an acceptable level for both perceived usefulness and ease of use.
翻译:案例管理逐步发展,以支持知识密集型业务流程管理,从而导致开发了不同的示范语言,例如,宣布、动态条件反应、案件管理模型和说明。如果用户不接受并在实际中使用,语言就会死亡,类似于灭绝的人类语言。因此,必须评估用户如何看待语言,以确定是否需要改进。虽然一些研究调查了程序设计者如何看待宣布和记录后,但没有研究他们如何看待CMN。因此,这项研究调查了程序设计者如何根据技术接受模型了解CMN和记录后使用CMN和记录后使用是否有用和容易。纳入记录后,以便能够将研究结果与以往的研究结果进行比较。进行这项研究的方式是,在8周内对掌握这些语言的硕士学生进行教育,以降低认识偏差。学生的看法是通过问卷收集的,在对考试的最后做法提出反馈后,学生的看法会如何改变。结果显示,尽管经过良好培训,但参与者如何看待CMMN和记录后使用CCCCRR的有用性和可接受性水平。使用Cronbach语言的可靠性测试,表明Cronbach语言的可接受性水平。