Due to the frequent murder incidents of ride-hailing drivers in China in 2018, ride-hailing companies took a series of measures to prevent such incidents and ensure ride-hailing passengers' safety. This study investigated users' willingness to use ride-hailing apps after murder incidents and users' attitudes toward Safety Rectification. We found that murder incidents of ride-hailing drivers had a significant adverse impact on people's usage of ride-hailing apps. Female users' consuming willingness was 0.633 times that of male users, such as" psychological harm" was more evident among females, and Safety Rectification had a calming effect for some users. Finally, we found that people were satisfied with ride-hailing apps' efficiency, but were not satisfied with safety and reliability, considered them important; female users were more concerned about the security than male users.
翻译：由于2018年中国频繁发生乘车司机杀人事件,乘车公司采取了一系列措施防止此类事件,确保乘车乘客安全。这项研究调查了谋杀事件发生后用户是否愿意使用乘车乘客应用软件,以及用户对安全校正的态度。我们发现乘车司机的谋杀事件对人们使用乘车乘客应用软件产生了严重的不利影响。女性用户的消费意愿是男性用户的0.633倍,例如“心理伤害”在女性中更为明显,而安全校正对一些用户产生了平静的效果。最后,我们发现人们对于乘车使用应用软件的效率感到满意,但对安全和可靠性并不满意,我们认为这些都很重要;女性用户对安全比男性用户更关切。
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