Emerging research shows that individual differences in how people use technology sometimes cluster by socioeconomic status (SES) and that when technology is not socioeconomically inclusive, low-SES individuals may abandon it. To understand how to improve technology's SES-inclusivity, we present a multi-phase case study on SocioEconomicMag (SESMag), an emerging inspection method for socio+economic inclusivity. In our 16-month case study, a software team developing a learning management platform used SESMag to evaluate and then to improve their platform's SES-inclusivity. The results showed that (1) the practitioners identified SES-inclusivity bugs in 76% of the features they evaluated; (2) these inclusivity bugs actually arise among low-SES college students; and (3) the SESMag process pointed ways towards fixing these bugs. Finally, (4) a user study with SES-diverse college students showed that the platform's SES-inclusivity eradicated 45-54% of the bugs; for some types of bugs, the bug instance eradication rate was 80% or higher.
翻译：近期的研究表明，人们使用技术的个体差异有时会按社会经济地位（SES）分组，当技术不具备社会经济包容性时，低SES的个体可能会放弃它。为了了解如何提高技术的SES包容性，我们提出了一个关于SocioEconomicMag（SESMag）的多阶段案例研究，它是一种新兴的SES包容性检查方法。在我们为期16个月的案例研究中，一个开发学习管理平台的软件团队使用SESMag来评估和改善他们平台的SES包容性。结果表明，实践者在他们评估的功能中，76%的功能被认为具有SES包容性缺陷；这些包容性缺陷实际上是低SES大学生之间存在的；SESMAg过程提出了解决这些缺陷的方法。最后，使用SES多元化大学生的用户研究表明，平台的SES包容性消除了45-54%的缺陷；对于某些类型的缺陷，缺陷实例消除率高达80%或更高。
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