Employee voice and workplace democracy have a positive impact on employee wellbeing and the performance of organizations. In this paper, we conducted interviews with employees to identify facilitators and inhibitors for the voice within the workplace and a corresponding set of appropriate qualities: Civility, Validity, Safety and Egalitarianism. We then operationalised these qualities as a set of design goals - Assured Anonymity, Constructive Moderation, Adequate Slowness and Controlled Access - in the design and development of a secure anonymous employee voice system. Our novel take on the Enterprise Social Network aims to foster good citizenship whilst also promoting frank yet constructive discussion. We reflect on a two-week deployment of our system, the diverse range of candid discussions that emerged around important workplace issues and the potential for change within the host organization. We conclude by reflecting on the ways in which our approach shaped the discourse and supported the creation of a trusted environment for employee voice.
翻译:在这份文件中,我们与雇员进行了访谈,以查明促进者和抑制者,以确定工作场所内的声音以及一套相应的适当品质:文明、有效性、安全和平等主义。然后,我们将这些品质作为设计目标-在设计和开发一个安全的匿名雇员声音系统时,确保匿名、建设性调节、适当缓慢和有控制地进入-作为设计目标加以运用。我们对企业社会网络的新看法旨在培养良好的公民意识,同时促进坦率和建设性的讨论。我们思考了我们系统的两周部署、围绕重要工作场所问题出现的各类坦率讨论以及东道组织内变革的潜力。我们最后通过思考我们如何塑造讨论方式并支持为雇员的声音创造一个值得信赖的环境。